Senior Executive (COO’s Office)

JOB PURPOSE
  • Point of contact for Project champions and Sales organization.
  • Day to day contact point between Developers (third party), Clients and End users.
  • Liaison with internal departments including Finance and Operations.
  • Responsible for rolling out tasks within timelines and budget.
  • Deployment of client campaigns.
  • Responsible for training materials, user manuals, engagement tools and other internal and external communication.
  • Regular Reporting on adoption rates, app performance, user satisfaction.
  • Responsible for resolving and troubleshooting all technical issues.
  • End-to-end handling of Helpdesk.
  • Contribute to Strategy and planning meetings.
  • Research and Development.
  • Manage 3rd party vendor’s system and provide training to new users.

JOB REQUIREMENT
  • Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma
  • At least 3 Year(s) of working experience
  • Required Skill(s): Microsoft Office
  • Preferably has experience in product development, operations teams
  • Communication skills – Professional level of verbal and written communication skills
  • Time Management and good attention to detail
  • Must be able to meet deadlines in a fast-paced quickly changing environment

WHERE WILL YOU WORK?

Malaysia – can work remotely but may need to travel to Kuala Lumpur for training and business meetings.

WHAT CAN YOU LOOK FORWARD TO?
  • Progressive, transparent, and great working culture (ask any of our employees).
  • Career growth driven by your own ability and enthusiasm.
  • International exposure to multi-cultural colleagues and clients.
  • Good company infrastructure in place to support your work.

Senior Operations Executive – Regional Charities & Product

JOB PURPOSE
  • Overseeing and ensuring the day to day operations of the Regional Charities & Product division
  • Implement measures and guidelines to improve business processes
  • Managing team to coordinate and handle Marketing Office’s (MOs) and Client’s enquiries and requests
  • To work closely with MOs and other departments to provide effective marketing support
  • Support Field Representatives (FR) / MO’s with processing issues
  • To continually review submissions and to update MOs
  • Performs other related duties as assigned by management

KEY ROLES & RESPONSIBILITIES
  • To provide monthly reports for management
  • To provide weekly and monthly reports for MOs
  • To update performance report of FRs
  • To ensure all reports from team are accurate
  • To ensure accuracy of data entries done by the team
  • To ensure all reports are accurate and provided in timely manner by the team
  • To provide processing support to MOs and FRs
  • Spec manual reports to be automated reports for the team
  • Spec what is needed to create a processing database for new countries / clients
  • Monitor daily workload and activities of staff scheduling, coaching, and training to develop an effective team
  • Provides back-up support to other group members in the performance of job duties as required