• Review, analyse and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
  • you will work collaboratively with client and solution designer and developers and several cross-function team within project delivery including product, architect, in understanding and translating complex business/IT requirements needs into solution/technical requirements.
  • Research and analyse business requirements, information technology requirements, procedures or business problem by evaluating the business processes/workflow, interviewing users, or investigating practices to derive and recommend the desire best practice.
  • Work with Product Owners to define the User Stories, Acceptance Criteria to determine the desired outcomes
  • Adopt a systematic approach in handling ambiguous or complex issues/gaps, and actively discusses perspectives with business users and solution architects to arrive at effective solutions
  • Provide support to all cross-function teams internally and external for guidance in understanding business processes and requirements.


  • Work closely with the clients to produce detailed project requirements.
  • Generating functional specifications for new system designs & change requests.
  • Plan and manage an engagement from initiation to business as usual.
  • Meet existing customers and understand their business issues and engagement with potential new customers and understanding their business needs
  • Help produce scope statements/project initiation documents.
  • Advise customers in terms of Operational changes that are required in alignment with the technology rollout.
  • Business Analysis of existing system modules for creating process flow diagrams and Business Documentation of the system.
  • Developing and delivering training material for customers.
  • Working with the IT team to shape the technical roadmap for future products and features based on market requirements.
  • Assisting the technical leads on System Usability and System Improvements.


  • Minimum 3 years of experience as a Business Analyst.
  • Excellent communication skills with ability to influence and get key issues escalated and resolved.
  • Experience testing & troubleshooting technical issues.
  • Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time environment.
  • Experience working in an Agile environment.
  • Strong knowledge of Agile and SCRUM methodology including Feature, Epic and User Story development
  • Ability to effectively lead group sessions and translate technical issues into business terminology/requirements.
  • Proven Business Process Modelling experience and defining the functional and non-functional requirements
  • Experienced in partnering with cross-function teams to design solutions and transform end-to-end processes into action oriented objectives and measurable results.
  • Ability to perceive patterns and relationships between technologies, processes and business models.
  • A good team player with analytical & problem-solving skills, self-motivated, positive attitude, fast-learning, energetic, able to perform in challenging environment and has good interpersonal skills.
  • Good command of English (verbal and written).
  • Able to communicate in Mandarin would be an added advantage.


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