ABOUT THE ROLE

• The role of a Client Account Manager is to act as a liaison between key stakeholders, executing strategic directions for clients and the sales team to ensure effective campaign management.

CORE RESPONSIBILITIES

• A. Planning and Strategy:

-Identify gaps in existing campaigns and recommend necessary actions.
-Enhance the efficiency of both sales and internal teams.
-Innovate and explore new approaches for campaign improvement through lateral thinking.
-Conduct demographic and trend analyses of target markets to boost sales team productivity.
-Review critical numbers with clients, sales managers, and the General Manager.
-Participate in management strategy meetings.
-Ensure there are clear operational guidelines for all aspects of the campaign.

• B. Financial and Compliance Management:

-Exhibit a sound understanding of the legal and financial environment relevant to the organisation to find a win-win situation for all stakeholders.
-Proficiency in understanding sales figures, interpreting critical numbers, and analysing trends.
-Skillfully negotiate contracts and payment schemes.
-Ensure all practices and guidelines are compliant with local laws and policies.
-Promptly highlight and escalate identified risk areas that could have an adverse effect on the client, company, or sales team to the General Manager.

• C. Administrative:

-Regular reporting to provide feedback to clients and sales teams, including efficient inventory management.
-Deliver daily, weekly, monthly, and quarterly reports on campaigns and critical numbers.
-Review monthly and quarterly priorities and objectives.
-Improve the quality and functionality of reports

WHO WE ARE LOOKING FOR

• A candidate with a Bachelor’s degree in Business Administration, Marketing, or Economics.
• An experienced individual in the role of client servicing.
• A proficient stakeholder manager, adept at establishing and maintaining strong relationships.
• A detail-oriented individual .
• A candidate who is operationally strong in Microsoft Office.
• An organised professional who is able to work in fast-paced environments.
• An effective communicator with excellent verbal and written skills in both English and Bahasa Malaysia.
• A determined and proactive professional who readily accepts to take on challenges.

An innovative thinker with a creative problem-solving approach.

A confident and skilled presenter.

WHAT WE OFFER

• Remote work setup: 3 days remote, 2 days in the office.
• Flexible working hours*.
• What’s Up Wednesdays: COB at 1PM (local time) that acts as a mid-week circuit breaker.
• Annual Leave accrued yearly*.
• Birthday Leave allocation.
• Health Insurance.
• Dental & Optical Benefits.
• Open, Inclusive, and Collaborative Working Environment.