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Regional Operations Manager

JOB PURPOSE
  • Responsible for the smooth and efficient management of all Service and Operations related areas. This includes compliance to local and regulatory requirements.
  • Working closely with the EMT and GMs as part of the local management team, planning and implementing any specific goals which are to be accomplished within a certain period. These include long term strategic plans, people management, client relationships, operations and financials.
  • Responsible to ensure operational and servicing processes are documented and approved.

KEY ROLES & RESPONSIBILITIES

A. Operations:

  • Oversee Operational areas to ensure continuous improvement of all operational processes to provide excellent operational support and services to clients.
  • Responsible to monitor and work with the management team to monitor all KPIs on group and company health Oversee Processing dept. to ensure compliance of contractual obligations/ Service Level Agreements to clients and Marketing Offices.

B. New Set Up:

  • Assisting with New Clients and Country Set-Up: Responsible to develop and implement strategic plans and processes for new clients and / or new countries set up. Work closely with all departments within HQ to ensure smooth set up. In the longer term set up check list for the process and consideration for financial and the technical standing of the company, and then devise plans to bring about improvement.
  • Responsible for the specification of process enhancement and new tasks to IT

C. Reporting and Compliance:

  • Responsible to ensure that all existing and new requirements across the region follow each country’s local legal and regulatory requirements. Data privacy is one major area of focus.
  • Provide scheduled and adhoc reportings to all Clients and Countries Regional Client Contracts in a timely and accurate manner. Responsible to communicate to the internal team on APPCO’s obligations and oversee that these obligations are met.
  • Responsible to work towards having all policies, practices and processes being properly documented.

EDUCATION / QUALIFICATIONS
  • Degree in Business Studies or a related field
  • Minimum 8 years of working experience in a service industry with at least 3 years in a supervisory capacity

WHAT CAN YOU LOOK FORWARD TO?
  • Work experience with financial institution and / or telco operational areas is an added advantage
  • Good command in written and spoken English
  • Proficient in Microsoft Office; Word, Excel, PowerPoint and Visio. Intermediate Access
  • Excellent problem solving and decision-making skills.
  • Organised, detailed and analytical
  • Able to multi-task, versatile and adaptable to changing situations

Senior Business Executive – Product Development

JOB DESCRIPTION
  • Point of contact for Project champions and Sales organization.
  • Day to day contact point between Developers (third party), Clients and End users.
  • Liaison with internal departments including Finance and Operations.
  • Responsible for gathering requirements from end users and creating specs for developers.
  • Responsible for rolling out tasks within timelines and budget.
  • Deployment of client campaigns.
  • Responsible for training materials, user manuals, engagement tools and other internal and external communication.
  • Regular Reporting on adoption rates, app performance, user satisfaction.
  • Responsible for resolving and troubleshooting all technical issues.
  • End-to-end handling of Helpdesk.
  • Contribute to Strategy and planning meetings.
  • Research and Development.
  • Manage 3rd party vendor’s system and provide training to new users.

JOB REQUIREMENT
  • Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma
  • At least 3 Year(s) of working experience
  • Required Skill(s): Microsoft Office
  • Preferably has experience in product development, operations teams
  • Communication skills – Professional level of verbal and written communication skills
  • Time Management and good attention to detail
  • Must be able to meet deadlines in a fast-paced quickly changing environment

WHERE WILL YOU WORK?

Malaysia – can work remotely but may need to travel to Kuala Lumpur for training and business meetings.

WHAT CAN YOU LOOK FORWARD TO?
  • Progressive, transparent, and great working culture (ask any of our employees).
  • Career growth driven by your own ability and enthusiasm.
  • International exposure to multi-cultural colleagues and clients.
  • Good company infrastructure in place to support your work.