Marketing Coordinator

JOB PURPOSE
• To support the CAMs in the execution of strategies and initiatives for Clients, Marketing Offices and SalesWorks.
• To monitor and distribute Client collateral and apparel
• To assist and liaise with the Client for any changes in collateral
• To set up, track and report on incentives / competitions / weekly reports
• General administrative duties

KEY ROLES & RESPONSIBILITIES
A. Learn & Develop in the Role of Campaign Administrator:
• Developing an understanding of SalesWorks and its clients
• Building strong relationships with key stakeholders such as the Marketing Offices Owners & Admins, Clients and internal parties

B. Stock Management:
• Ensuring collaterals are monitored and distributed effectively.
• To liaise with the accounts department for timely payments to suppliers.
• Maintaining an efficient storage system.

C. Trainings & Meetings:
• To manage client training & in-house meeting locations and set up.

D. Weekly Key Tasks:
• To monitor the ID Badges process and update weekly HC reports
• To assist CAMs in any additional duties when required.

EDUCATIONS/QUALIFICATIONS
• Diploma/Bachelor Degree in any field; preferably with 1-2 years’ experience in sales support/customer service.

KNOWLEDGE & SKILLS
• Knowledge in Microsoft Office
• Good command of English
• Good Communication skills
• Good Interpersonal skills
• Detail-Oriented
• Able to work under minimum supervision

ANY OTHER ATTRIBUTES
• Able to work in a dynamic and constantly changing business environment
• Able to take up new projects in a short notice
• Able to travel when required
• Show a very “can-do” attitude

Client Account Manager

JOB PURPOSE
• To support the CAM in the execution of strategies and initiatives for SalesWorks key clients and sales teams.

KEY ROLES & RESPONSIBILITIES
Planning & Strategy
• As a key liaison, build strong relationships with key clients and Suppliers as well as Internal / External Stakeholders such as Operations and Customer Service departments.
• Develop a strong understanding of SalesWorks protocol to identify gaps with existing campaigns and key actions required.
• Compile and analyse demographic and trend reports of target markets to enhance productivity.
• Review critical numbers with clients, sales managers and CAM.
• Producing effective marketing materials and disseminating clear operational guidelines for all areas of the campaign.

Financial & Compliance Management
• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders.
• Able to understand sales figures and interpret critical numbers and analyse trends.
• Highlight and escalate to the CAM any risk areas identified that could have an adverse effect on the client, company, or sales teams.

Meeting Arrangement
• To coordinate with clients and sales teams for client / product training wen required.
• To assist CAM in organizing knowledge-sharing sessions across the sales network.

Administrative
• Regular reporting to provide feedback to clients and sales teams, including inventory management.
• Daily, weekly, monthly and quarterly reporting on campaigns and critical numbers.
• Review monthly and quarterly priorities and objectives.
• Improve the quality and functionality of reports.
• To assist CAM any ad-hoc duties.

EDUCATION/QUALIFICATIONS
• Diploma/Bachelor Degree in any field; preferably with 3-5 years’ experience in warehousing/logistics/supply chain management, but not essential

KNOWLEDGE & SKILLS
• Proficiency in Microsoft Office
• Good command of English
• Good Communication skills
• Good Interpersonal skills
• Organized and efficient
• Detail-Oriented
• Able to work under minimum supervision

ANY OTHER ATTRIBUTES
• Able to work in a dynamic and constantly changing business environment
• Adaptable to team or individual environments
• Able to take up new projects in a short notice
• Able to travel when required
• Show a very “can-do” attitude

Customer Service Executive

JOB PURPOSE
• Serves customers by providing service information & resolving service issues
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Manage telephone calls professionally, efficiently and with good communication skills
• Receives processes and verifies the accuracy of application from customers/donors utilising the organisation’s internal CRM system
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management

KEY ROLES & RESPONSIBILITIES
• To ensure calls are completed for Telco / Charities
• Reports: To generate daily report, weekly report and monthly report to be send to APPCO HQ and Marketing Offices
• To assist other members on any issues
• To generate Authorization Letter upon request from Marketing Office
• To assist with investigate on highlighted by SG Global
• To email to Marketing Office on any Sales Lead
• To email daily rejects to Marketing Office for any rejects by CS
• To update SG Global for cases that requires assistance
• To generate reports required by APPCO and SG Global in a timely manner
• To email daily rejects to Marketing Office for any submissions rejected by CS
• Provides back-up support to other group members in the performance of job duties as required

EDUCATION/QUALIFICATIONS
• Diploma/Degree Holder
• SPM/STPM/A-Level/Pre-U with relevant customer service experience will be considered.
• Preferably with at least 1 year of working experience in customer service/ call centre industry.

KNOWLEDGE & SKILLS
• Junior Executives specializing in Customer Service in a call-centre environment
• Good communication skills over the phone and be fluent in English and Bahasa Malaysia.
• Ability to converse in Tamil/Mandarin/Cantonese will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.

ANY OTHER ATTRIBUTES
• Mature, resourceful, tactful and diplomatic with excellent listening skills.
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.

Customer Service Executive - Mandarin Speaker

JOB PURPOSE
• Serves customers by providing service information & resolving service issues
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Manage telephone calls professionally, efficiently and with good communication skills
• Receives processes and verifies the accuracy of application from customers/donors utilising the organisation’s internal CRM system
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management

KEY ROLES & RESPONSIBILITIES
• To ensure calls are completed for Telco / Charities
• Reports: To generate daily report, weekly report and monthly report to be send to APPCO HQ and Marketing Offices
• To assist other members on any issues
• To generate Authorization Letter upon request from Marketing Office
• To assist with investigate on highlighted by SG Global
• To email to Marketing Office on any Sales Lead
• To email daily rejects to Marketing Office for any rejects by CS
• To update SG Global for cases that requires assistance
• To generate reports required by APPCO and SG Global in a timely manner
• To email daily rejects to Marketing Office for any submissions rejected by CS
• Provides back-up support to other group members in the performance of job duties as required

EDUCATION/QUALIFICATIONS
• Diploma/Degree Holder
• SPM/STPM/A-Level/Pre-U with relevant customer service experience will be considered.
• Preferably with at least 1 year of working experience in customer service/ call centre industry.

KNOWLEDGE & SKILLS
• Junior Executives specializing in Customer Service in a call-centre environment
• Good communication skills over the phone and be fluent in English and Bahasa Malaysia.
• Ability to converse in Tamil/Mandarin/Cantonese will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.

ANY OTHER ATTRIBUTES
• Mature, resourceful, tactful and diplomatic with excellent listening skills.
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.