We are looking for individuals with the blend of qualifications, experience and ability to think outside of the box.
We place great importance on diversity in the workplace. SALESWORKS MALAYSIA does not discriminate against applicants on the basis of race, colour, religion, age, national origin or gender.
JOB PURPOSE
• To support the CAMs in the execution of strategies and initiatives for Clients, Marketing Offices and SalesWorks.
• To monitor and distribute Client collateral and apparel
• To assist and liaise with the Client for any changes in collateral
• To set up, track and report on incentives / competitions / weekly reports
• General administrative duties
KEY ROLES & RESPONSIBILITIES
A. Learn & Develop in the Role of Campaign Administrator:
• Developing an understanding of SalesWorks and its clients
• Building strong relationships with key stakeholders such as the Marketing Offices Owners & Admins, Clients and internal parties
B. Stock Management:
• Ensuring collaterals are monitored and distributed effectively.
• To liaise with the accounts department for timely payments to suppliers.
• Maintaining an efficient storage system.
C. Trainings & Meetings:
• To manage client training & in-house meeting locations and set up.
D. Weekly Key Tasks:
• To monitor the ID Badges process and update weekly HC reports
• To assist CAMs in any additional duties when required.
EDUCATIONS/QUALIFICATIONS
• Diploma/Bachelor Degree in any field; preferably with 1-2 years’ experience in sales support/customer service.
KNOWLEDGE & SKILLS
• Knowledge in Microsoft Office
• Good command of English
• Good Communication skills
• Good Interpersonal skills
• Detail-Oriented
• Able to work under minimum supervision
ANY OTHER ATTRIBUTES
• Able to work in a dynamic and constantly changing business environment
• Able to take up new projects in a short notice
• Able to travel when required
• Show a very “can-do” attitude
JOB PURPOSE
• To support the CAM in the execution of strategies and initiatives for SalesWorks key clients and sales teams.
KEY ROLES & RESPONSIBILITIES
Planning & Strategy
• As a key liaison, build strong relationships with key clients and Suppliers as well as Internal / External Stakeholders such as Operations and Customer Service departments.
• Develop a strong understanding of SalesWorks protocol to identify gaps with existing campaigns and key actions required.
• Compile and analyse demographic and trend reports of target markets to enhance productivity.
• Review critical numbers with clients, sales managers and CAM.
• Producing effective marketing materials and disseminating clear operational guidelines for all areas of the campaign.
Financial & Compliance Management
• Understanding of the legal and financial environment relevant to the organization to find a win-win situation for all stakeholders.
• Able to understand sales figures and interpret critical numbers and analyse trends.
• Highlight and escalate to the CAM any risk areas identified that could have an adverse effect on the client, company, or sales teams.
Meeting Arrangement
• To coordinate with clients and sales teams for client / product training wen required.
• To assist CAM in organizing knowledge-sharing sessions across the sales network.
Administrative
• Regular reporting to provide feedback to clients and sales teams, including inventory management.
• Daily, weekly, monthly and quarterly reporting on campaigns and critical numbers.
• Review monthly and quarterly priorities and objectives.
• Improve the quality and functionality of reports.
• To assist CAM any ad-hoc duties.
EDUCATION/QUALIFICATIONS
• Diploma/Bachelor Degree in any field; preferably with 3-5 years’ experience in warehousing/logistics/supply chain management, but not essential
KNOWLEDGE & SKILLS
• Proficiency in Microsoft Office
• Good command of English
• Good Communication skills
• Good Interpersonal skills
• Organized and efficient
• Detail-Oriented
• Able to work under minimum supervision
ANY OTHER ATTRIBUTES
• Able to work in a dynamic and constantly changing business environment
• Adaptable to team or individual environments
• Able to take up new projects in a short notice
• Able to travel when required
• Show a very “can-do” attitude
JOB PURPOSE
• Serves customers by providing service information & resolving service issues
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Manage telephone calls professionally, efficiently and with good communication skills
• Receives processes and verifies the accuracy of application from customers/donors utilising the organisation’s internal CRM system
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management
KEY ROLES & RESPONSIBILITIES
• To ensure calls are completed for Telco / Charities
• Reports: To generate daily report, weekly report and monthly report to be send to APPCO HQ and Marketing Offices
• To assist other members on any issues
• To generate Authorization Letter upon request from Marketing Office
• To assist with investigate on highlighted by SG Global
• To email to Marketing Office on any Sales Lead
• To email daily rejects to Marketing Office for any rejects by CS
• To update SG Global for cases that requires assistance
• To generate reports required by APPCO and SG Global in a timely manner
• To email daily rejects to Marketing Office for any submissions rejected by CS
• Provides back-up support to other group members in the performance of job duties as required
EDUCATION/QUALIFICATIONS
• Diploma/Degree Holder
• SPM/STPM/A-Level/Pre-U with relevant customer service experience will be considered.
• Preferably with at least 1 year of working experience in customer service/ call centre industry.
KNOWLEDGE & SKILLS
• Junior Executives specializing in Customer Service in a call-centre environment
• Good communication skills over the phone and be fluent in English and Bahasa Malaysia.
• Ability to converse in Tamil/Mandarin/Cantonese will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.
ANY OTHER ATTRIBUTES
• Mature, resourceful, tactful and diplomatic with excellent listening skills.
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.
JOB PURPOSE
• Serves customers by providing service information & resolving service issues
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Manage telephone calls professionally, efficiently and with good communication skills
• Receives processes and verifies the accuracy of application from customers/donors utilising the organisation’s internal CRM system
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management
KEY ROLES & RESPONSIBILITIES
• To ensure calls are completed for Telco / Charities
• Reports: To generate daily report, weekly report and monthly report to be send to APPCO HQ and Marketing Offices
• To assist other members on any issues
• To generate Authorization Letter upon request from Marketing Office
• To assist with investigate on highlighted by SG Global
• To email to Marketing Office on any Sales Lead
• To email daily rejects to Marketing Office for any rejects by CS
• To update SG Global for cases that requires assistance
• To generate reports required by APPCO and SG Global in a timely manner
• To email daily rejects to Marketing Office for any submissions rejected by CS
• Provides back-up support to other group members in the performance of job duties as required
EDUCATION/QUALIFICATIONS
• Diploma/Degree Holder
• SPM/STPM/A-Level/Pre-U with relevant customer service experience will be considered.
• Preferably with at least 1 year of working experience in customer service/ call centre industry.
KNOWLEDGE & SKILLS
• Junior Executives specializing in Customer Service in a call-centre environment
• Good communication skills over the phone and be fluent in English and Bahasa Malaysia.
• Ability to converse in Tamil/Mandarin/Cantonese will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.
ANY OTHER ATTRIBUTES
• Mature, resourceful, tactful and diplomatic with excellent listening skills.
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.
