We are looking for individuals with the blend of qualifications, experience and ability to think outside of the box.
We place great importance on diversity in the workplace. SALESWORKS MALAYSIA does not discriminate against applicants on the basis of race, colour, religion, age, national origin or gender.
JOB PURPOSE
• Serves customers by providing service information & resolving service issues
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to communicate clearly and professionally, both verbally and in writing
• Manage telephone calls professionally, efficiently and with good communication skills
• Receives processes and verifies the accuracy of application from customers/donors utilising the organisation’s internal CRM system
• Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
• To raise issues as and when they arise
• Performs other related duties as assigned by management
KEY ROLES & RESPONSIBILITIES
• To ensure calls are completed for Telco / Charities
• Reports: To generate daily report, weekly report and monthly report to be send to APPCO HQ and Marketing Offices
• To assist other members on any issues
• To generate Authorization Letter upon request from Marketing Office
• To assist with investigate on highlighted by SG Global
• To email to Marketing Office on any Sales Lead
• To email daily rejects to Marketing Office for any rejects by CS
• To update SG Global for cases that requires assistance
• To generate reports required by APPCO and SG Global in a timely manner
• To email daily rejects to Marketing Office for any submissions rejected by CS
• Provides back-up support to other group members in the performance of job duties as required
EDUCATION/QUALIFICATIONS
• Diploma/Degree Holder
• SPM/STPM/A-Level/Pre-U with relevant customer service experience will be considered.
• Preferably with at least 1 year of working experience in customer service/ call centre industry.
KNOWLEDGE & SKILLS
• Junior Executives specializing in Customer Service in a call-centre environment
• Good communication skills over the phone and be fluent in English and Bahasa Malaysia.
• Ability to converse in Tamil/Mandarin/Cantonese will be an added advantage.
• Computer literacy is essential, especially in MS Word and Excel.
ANY OTHER ATTRIBUTES
• Mature, resourceful, tactful and diplomatic with excellent listening skills.
• Self-motivated individuals with integrity, drive to achieve targets and possess good organizational skills.
